Programs fall into four categories:
- offered by the Neighborhood House itself,
- provided by partner entities at the Neighborhood House to clients at no cost,
- delivered by third-parties that rent space at the Neighborhood House, and
- others outside the Neighborhood House to which we refer clients.
The Neighborhood House programming uses a multi-program approach by:
- Engaging multiple generations to create stronger support systems.
- Aggregating proven programs, so the impact will be broader and deeper.
- Referring people to quality third-party programs, as needed, rather than simply devising our own.
- Developing and maintaining relationships with diverse partners to leverage resources to meet the needs of the West End residents.
- Attacking both symptoms and root causes of poverty using a polarity lens to ensure realistic, balanced, and sustained results.
- Using systems thinking to create a holistic approach to solving individual and community problems.
The West End looks to the Neighborhood House to provide more than entertainment and inspiration. It is a source of assistance. Services not part of specific programs include: supporting individuals with reading and understanding documents, helping them fill out paperwork and applications, faxing and copying vital forms, showing clients how to use a computer and establish an email address, making phone calls on their behalf, providing transportation to appointments, writing letters, making referrals to other organizations, and a host of other activities. Many children, young people, and families consider the center a “second home” where they feel respected and safe.